Q:

What is the ATA-SRO Audit Tool?

A:

The ATA-SRO Audit Tool is a web-based software solution designed to facilitate the evalutation of a company's Teleservices practices against the ATA-SRO Standards.

Q:

Can the ATA-SRO Audit Tool be accessed by multiple in-house users and does the software have the ability to manage multiple audits?

A:

Yes, ATA-SRO Audit Tool offers the ability to run multiple audits simultaneously and over time.

Q:

Is there a particular industry or Teleservices channel that is best served by the ATA-SRO Audit Tool?

A:

ATA-SRO Audit Tool is built to support virtually all contact center channels from inbound,  outbound, charity or any combination.  We have your business channel covered!

Q:

How do I use the ATA-SRO Audit Tool?

A:

ATA-SRO Audit Tool is a web-based software solution that is purchased on a subscription basis.

Q:

How do I subscribe and how much does it cost?

A:

You may obtain pricing information by viewing subscription plans. Please contact the American Teleservices Association to subscribe.  If you have any questions or if you would like to learn more about the ATA-SRO, please contact the ATA by email at SRO@ataconnect.org or call (317) 816-9336.