Step 2 – ATA-SRO Certified Independent Auditor

The Independent Audit

Any company that wants to have key indicators of their strengths and weaknesses must complete the first step of the ATA-SRO process, the Self-Assessment.

Companies that want the full benefits of ATA-SRO accreditation will need to hire an independent ATA-SRO Certified Auditor to verify the company’s self assessment results, perform site visits, complete a larger review of the company’s processes and compliance measures, and write a detailed analysis of the audit.

Similar to financial audits by outside parties, the independent ATA-SRO Certified Auditors are trained and certified auditors in the field of Teleservices compliance.  Using the additional tools in the ATA-SRO Audit Tool, the auditor is a real asset as the company continues the self assessment. 

The third party assessment from the independent auditor is one of the key elements of the ATA-SRO program. We have a number of independent ATA-SRO Certified Auditors available.
Click here for a list of ATA-SRO Certified Auditors.  

The ATA-SRO provides for the following protocols:

• Data shared between the company and the auditors is secured with password-protected access and is confidential throughout the auditing process.
• The ATA-SRO Certified Auditors have extensive knowledge in the Teleservices industry.  The independent auditor will return the audit to the company if irregularities are found.  An irregularity may be an oversight or reporting error made by the company.  After the company makes the necessary changes, the auditor will complete their independent review.
• While ATA-SRO Certified Auditors are expected to fully vet a company’s contact center compliance procedures and identify strengths and weaknesses, they are strictly prohibited from remediating any irregularities found during the independent audit process. 
  

To ensure consistency among audit firms, the audit methodologies have been standardized. Your audit firm will work with approved audit methods for each rated area.

Each audit item uses a standardized rating scheme.

If you have any questions or would like to learn more about the ATA-SRO, please contact the ATA by email at SRO@ataconnect.org or call (317) 816-9336.