Step 1 - Subscription to ATA-SRO Audit Tool^TM & Self Assessment

ATA-SRO Audit Tool^TM - Compliance Audit Software Toolkit

ATA-SRO Audit Tool will make the job of assessing and reporting your company’s compliance parameters a breeze!  There are a multitude of compliance requirements inside a contact center facility and our software is there to assist with your responsibility to measure them.

ATA-SRO Audit Tool is both user friendly and intuitive.  Our software will walk you through definitions, methodology and real time audit activities while providing a constant status evaluation. 

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Company Self Assessment

Does your company have a firm grasp on how it complies with teleservices regulations? How about reporting? Can you clearly explain and justify your position as a compliance manager? Does senior management clearly understand what fully entails a compliant and competitive advantage in contact center management?

These are frequently asked questions from our clients and members. Self Assessment via ATA-SRO Audit Tool is a great next step and answers many questions.

The ATA-SRO Self-Assessment Tools are available to guide your company through these steps of the audit process. With the ability to easily view each of the relevant audit standards and enter pre-audit information, ATA-SRO Audit Tool provides an effective platform to facilitate the accreditation process.

Features of the ATA-SRO Audit Tool Toolkit include:

• Free tutorial of the software upon subscription and login
• Access to a Pre-Audit Checklist to help the company prepare for the Audit process
• Standards and definitions allow for clear review of relevant audit items
• Easy management of an audit’s status
• The ability for a company and auditor to view past audits
• Centralized Document Archiving to manage and protect supporting documents
• Archived history to provide a complete and defensible audit trail
• Regular updates concerning changes to regulatory standards and issues relevant to the Teleservices industry

When you are ready to begin the actual audit process, you will need to first contact the ATA as listed below.

If you have any questions or would like to learn more about the ATA-SRO, please contact the ATA by email at SRO@ataconnect.org or call (317) 816-9336.