A self-regulatory organization (SRO) is an organization that exercises some degree of
regulatory authority over an industry or profession. For the ATA, our decision to form a SRO is based on the belief that ignoring a consumer issue just creates harsher recourse by the government.

The goal of the ATA SRO is to deliver a positive teleservices channel experience for our consumers. Our SRO lets us tackle tough issues that would otherwise face government scrutiny. By undertaking this as an industry, we can understand the issues that negatively affect consumers and how this impacts our business. Our goal is a more proactive dialogue inside our teleservices community as well as with government regulators.

Throughout this site you’ll learn more about the following:

• The various accreditation levels
• How the accreditation process works
• The subscription plans available to access the self-assessment tools

If you have any questions or would like to learn more about the ATA SRO, please contact us at stacie@ataconnect.org or call Stacie Perdue at (317) 816-9336.